Where SaaS is concerned, VIT takes responsibility for the operating; hosting of the application and data takes place many times in our own secured service centre in Switzerland with high-performance, carrier-independent uplinks. In this respect, secure access takes place via the internet.

All server and network components are available in redundant form and thus permit both load balancing when there is a heavy load and fail over when individual components fail. Permanent monitoring of the systems from different internal and external measuring points and regular audits ensure a high degree of reliability and operating safety.

The very high degree of safety against data loss is guaranteed by the multi-stage data back-up concept – RAID 6 systems, redundant and spatially separate storage, daily tape back-up and weekly tape back-up with safekeeping in the external safe. Data restore is possible for data going back six months.

An SaaS solution automatically contains all updates for future versions (minor and major) of the solution used (basic systems and modules). Picturepark is thus always up-to-date with current developments.

A service level agreement (SLA) defines the type, grade, availability and reaction time for services to be provided on a recurring basis (e.g. SaaS or managed services).

Our standard SLA for SaaS hosting guarantees, for example, the availability of our support service in English and German every working day from 8 am until 6 pm (CET) via e-mail or a telephone hotline. Depending on the how the incident is classified, specific reaction and repair times apply. A 24-hour on-call service exists for the highest escalation level.

Made-to-measure SLA packages can be defined for customers with specific wishes.

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